MyTexomaCoffee.com is committed to offering our customers the
fastest and most efficient shipping methods available at a discounted rate. In
appreciation of our customers who spend $45.00 or more per order on our web site,
MyTexomaCoffee.com will cover the cost of UPS GROUND shipments to any within
Texas or Oklahoma. Customers who are spending less than $45.00 will be
responsible for standard UPS GROUND shipping rates. These rates will be
calculated by the weight of your shipment and will be displayed on out web site
prior to checkout.
*MyTexomaCoffee.com guarantees all orders will be delivered in 1-2
business following your purchase.
MyTexomaCoffee.com has teamed with UPS to offer customers THE BEST
shipping services available. All packages shipped from MyTexomaCoffee.com are
professionally packaged in custom 200lb test boxes. Products within packages
are protected and cushioned with air bags, bubble wrap, or other effective
packaging materials. All packages shipped from MyTexomaCoffee.com are insured
to assure they reach our customers is good condition. Should you receive a
damaged package, contact customer service immediately by emailing CustomerCare@MyTexhomaCoffee.com. MyTexomaCoffee.com will
replace the item(s) damaged in transit and file an insurance claim with UPS to
recover the cost(s) of the damaged item(s). In some cases it may be necessary
for UPS to recover the damaged package for inspection. MyTexomaCoffee.com and
UPS will coordinate with the customer to resolve any issues quickly and
efficiently.
Disclaimer: MyTexomaCoffee.com reserves the right to change or
amend this shipping policy and/or shipping charges on each order as may be
required to compensate for over sized shipments and other individual circumstances
that may arise. Two business day delivery guarantee
does not apply if UPS loses or delays your package while in transit. Although
this is a rare occurrence, MyTexomaCoffee.com will hold no responsibly for UPS
other than as described above.
Frequently Asked Questions:
When will my order ship?
Most
orders are shipped the same day you purchase if placed before 3:00pm C.S.T.
M-F. Any orders place after 3:00pm C.S.T. M-F will ship on the following
business day.
Will I get an order conformation?
Yes, you
will receive three emails from MyTexomaCoffee.com. The 1st is confirming your
order, a 2nd informing you that your order is being processed, and a 3rd
letting you know your order has shipped.
Can I track my order?
Yes, when
your order leaves our warehouse you will receive an email from UPS (Quantum
View), which will contain a UPS tracking number. Using this tracking number you
can track your order from the UPS website (ups.com).
Restrictions:
P.O. Box Addresses
UPS DOES
NOT SHIP TO P.O. BOX ADDRESSES.
For questions concerning shipping please contact:
Justin Schaffner
Justin@MyTexhomaCoffee.com
Equipment:
MyTexomaCoffee.com
offers a 30 day money back guarantee on most equipment sold on the web site. If
for any reason you are not satisfied with a qualifying purchase please contact
CustomerCare@MyTexhomaCoffee.com with in the 30 days and ask for a Return
Authorization Number (hereafter referred to as RAN). You will find a link below
that will allow you to print a Return Request form. Please print this form and
fill in all required
information. Any equipment returned without a RAN on this form will be
considered ineligible for refund. All refunds will be credited to the credit or
debit card used at time of purchase; no cash
refunds will be given.
Product:
MyTexomaCoffee.com
understands that customers may want to exchange products for different kinds,
flavors, ect. If you wish to
exchange a product contact CustomerCare@MyTexhomaCoffee.com and ask for a
Return Authorization Number (hereafter referred to as RAN). You will find a
link below that will allow you to print a return request form. Please print
this form and fill in all required
information requested. Any product returned without a RAN on this form will be
considered ineligible for exchange. MyTexomaCoffee.com will not exchange or refund any opened or partially consumed
product. Any product returned for exchange or refund must be in resalable
condition. All Refunds will be credited back to the credit or debit card
used at time of purchase, no cash refunds.
Damaged Merchandise:
If
merchandise arrives damaged, it is to your benefit to refuse delivery and leave
product with the carrier. Any product accepted with visual damage should be
documented with the carrier in order for a claim to be filed. Keep the original
box and packaging. You must then notify CustomerCare@MyTexomaCoffee.com within
two (2) business days of the damage. MyTexomaCoffee.com will then notify the
carrier and arrange for an inspection and pickup of damaged merchandise. If
MyTexomaCoffee.com is not notified within the two-day time period then the
standard return policy as posted on our website will supersede any claim of
damage. Any damage not visible upon delivery must be reported within four (4)
business days.
RETURN REQUEST FORM: Click
here to print form
All returns must have a Return Authorization Number obtained from
CustomerCare@MyTexomaCoffee.com MyTexomaCoffee.com recommends insuring any
merchandise returned and using UPS for the carrier. It is the customers responsibility to return merchandise in the
condition it was received. Returns must meet the following criteria:
1.
Products must be unused and unopened, with no visible damage to
the original packaging.
2.
All seals and packaging tape must be unbroken.
3.
The Return Merchandise Authorization number must appear on the
shipping label, not on the inside of the packaging.
4.
The return must reach our warehouse within 10 days from when the
RMA is assigned to the customer.
5.
Merchandise must be properly packaged to prevent any damage in
shipping.
The return label shall be addressed as follows:
MyTexomaCoffee.com
- Returns Dept
Attn:
(your Return Authorization Number)
825 E Business 121
Lewisville,
TX 75057
For questions concerning returns please contact:
Justin Schaffner
Justin@MyTexhomaCoffee.com
*Disclaimer: Customer bears all risks associated with
merchandise after receipt thereof, including those associated with merchandise
returned to MyTexomaCoffee.com until receipt. MyTexomaCoffee.com reserves the
right to refuse refund or exchange on any product or equipment depending on individual
circumstances.
ProStar Services, Inc. the owner
of this web site, is authorized to sell Keurig brand brewers and K-Cup portion packs to businesses
and food service company within the states on Texas and Oklahoma.
This site is not authorized to sell Keurig
Brewers or Keurig portion packs to residential
customers. If you are residential customer who orders Keurig
products for your home Click
Here to be directed to our residential web
site.
CoffeeGIANT.com, is
authorized to sell Keurig brand brewers and K-Cup
portion packs to residential customers in the U.S. and Canada.